Here are solutions to common login problems:
- Make sure you are logging in with the e-mail address that you registered with on our site. (This might be an address you’re no longer using. If this is the case, log in using your old e-mail address, go to "My Profile," and update your e-mail address.)
- Verify that you are typing your e-mail address and password correctly. Your password is case-sensitive, and you should not have spaces before or after the password.
- If you’re not sure you have the correct password, request a new password. We’ll send you an e-mail message containing a new password. Once you have logged in successfully, you can go to "My Profile" and change your password.