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During what hours can I contact the Health & Cancer Helpline?

Monday through Friday between the hours of 10 a.m. to 6 p.m. during the school year and 9 a.m. to 5:15 p.m. Monday through Thursday during the summer months. Please call the Health and Cancer Helpline at 212-539-0515 to speak with a social worker.

Can I meet with a Helpline social worker in person to discuss my needs?

Yes, but we ask that you call ahead to schedule an appointment as this will ensure that time will be set aside for you.

When should I call the Health and Cancer Helpline?

When you or a loved one are affected by illness and are in need of information, direction and support.

Before calling the Health and Cancer Helpline, is there anything I should do to prepare?

Our caring staff will provide you with knowledge and information ranging from job leaves to accessing community resources. It may be useful to have a pen and paper available to take notes.

I don't have cancer. Can I still use the services of the Health & Cancer Helpline?

Yes. The Health and Cancer Helpline is available to individuals and their dependents who have been diagnosed with all types of medical or behavioral health illnesses.

What can I expect when calling the Health & Cancer Helpline?

You will receive immediate professional advice from a full-time social worker based on identified needs. The social worker will create a supportive plan and follow-up care with a series of telephone and/or in person contacts to assist the individual...

What services does the Health and Cancer Helpline provide?

Services include but are not limited to: immediate access to a full-time social worker to assess the health and wellness needs of the caller, on-going support from the helpline social worker, assistance with planning a leave of absence, health...

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