UFT Provider Portal FAQ
Get answers to your questions about how to use the UFT's online portal for child care providers below:
What is the UFT Provider Portal?
The UFT Provider Portal is a database created by the software company Upfront that allows providers to update and provide additional information about their child care program, allowing their program to stand out and be found by UFT members searching for child care.
How do I claim/update my family child care’s program page?
To claim and update your program page, start by visiting the UFT Provider Portal online and entering your email address and license number.
What happens if I have multiple programs with the same email address?
If multiple programs share the same email address, the system will notify you upon registration of any additional program registrations.
Where did you get data on my program?
The data that is currently visible was obtained from OCFS.
How can I add or edit details on my program page?
Your program page may be customized by logging into your Upfront Provider Portal and navigating to the "Update Program" tab. We encourage you to customize your program page and log in regularly to maintain updated and accurate information.
Why can I not edit all the fields on my program page?
You will notice that some fields are locked from editing - the data that you are unable to edit in the provider portal comes directly from OCFS and must be changed in their database. To update your locked information, contact your registrar or licenser at the NYC Department of Health. Once updated by your registrar or licenser, the updates will appear automatically in this system within 1-2 weeks.
Who can see my program page?
The UFT Provider Portal is available to 180,000+ UFT members, but NOT to the public at large.
How are programs ranked in the search results?
If a user searches for providers within a certain distance of a given zip code, only providers in that geographic area will appear.
Providers who have strong participation with the UFT and the Provider Portal can obtain higher visibility participating in following activities:
- Being a UFT member (Family Child Care Providers Chapter).
- Have one or more children of a UFT member already in care (you can specify if you do in the Provider Portal where you update your other information).
- Being affiliated with our provider network, the United Network for Early Childhood Education (UNECE).
- Being affiliated with our CACFP Food Program.
- Keeping your open slots information on our platform up-to-date (at least once per month).
How can I rank higher in the search results?
The easiest way to improve your ranking is to keep your vacancy data populated by updating it at least once every 30 days through your provider portal. In addition, each of the above activities that you participate in will improve your visibility.
I submitted information on open spots in the past, but now I don’t see it. Where did that information go?
To show UFT members updated and accurate information, we reset vacancy data every 30 days.